SevenRooms is a tool for restaurants that includes various features and integrations to streamline the guest experience. Large restaurant groups, hotels, nightclubs, bars, and membership clubs are some of the venues that use SevenRooms to develop guest relationships based on data insights.
Join us as we uncover all this platform has to offer. Our SevenRooms review focuses on the software’s features, integrations, pricing, pros, and cons.
SevenRooms Review
What is SevenRooms?
SevenRooms is a guest experience software designed for various hospitality venues, including restaurant groups, hotels, nightclubs, bars, and membership clubs. It was built to help these businesses grow their client base, gain valuable customer insights, increase revenue, and improve customer experience with their establishments.
Users can build their business and brand, manage reservations, and increase their ability for better reputation management. In short, it helps to transform the guest experience into a strategically managed encounter using insights.
Features
SevenRooms has three central focus points. The software aims to help restaurants acquire, engage, and retain customers to improve the overall guest experience. Each focus point contains its own set of features to meet this goal.
Starting with acquisition, SevenRooms offers delivery and pick-up, reservations, waitlist, and events features. The delivery and pick-up tools include online ordering through your website and social media platforms. This way, you can cut out the middleman and take home a higher profit margin as customers place direct orders.
According to SevenRoom’s website, the online reservation tools are designed to reduce the number of lost reservations. Guests receive push notifications directly on the reservation platform informing them of venue availability. Guests may also join your establishment’s waitlist via Google, streamlining the reservations process. This can improve online reputation management across the entire company.
Valuable guests may also receive more personalized service both on and off-site through guest insights taken from data. You can offer returning guests recommendations, targeted promotions, and other offers based on their feedback.
Client communication is facilitated through automated surveys and marketing. This allows you to respond in real-time to ensure consistent customer service and guest experiences.
SevenRooms also includes POS integration capabilities and customizable guest tags to improve personalized experiences, guest data, and consolidated guest profiles.
What Integrations are Available?
SevenRooms caters to a range of hospitality businesses. For this reason, it offers several integration partnerships that can improve guest management, including:
- AfternoonTea
- Bookatable
- Bruncher
- OpenRice
- Reserveout
- TheFork
- Tripadvisor
- Zomato
For payments and point of sales integrations, SevenRooms has multiple partners, including:
- Bindo POS
- Eats365
- Focus POS
- NCR Aloha
- OrderCounter
- OrderMate
- Squirrel Systems
- Toast
SevenRooms also offers multiple integrations that include sector-related systems. This makes the platform customizable for multi-concept hospitality groups.
SevenRooms Pricing
Unlike Perfect Venue, there is no free version of this software. While many companies are moving towards more transparent pricing options, it’s not quite as clear-cut with SevenRooms. You will need to contact sales through their website to book a demo and receive a customized quote for your business.
When working out pricing, you can customize the software with features such as CRM, data, guest profiling, and brand reputation management. There is also marketing automation, online reservations and payments, and POS integration, among others.
Of course, the downside of highly customized software is the lengthy onboarding process. It takes longer to set up the system and learn how to use it.
Pros
- Great customer data capture abilities
- Extensive client database
- Customizable features
- Collect client feedback and reviews
- Export clients by tags
- Flat fee pricing structure to budget for monthly costs
- Reporting features
Cons
- Can be complicated to navigate
- No free version of SevenRooms software
- Lengthy setup process
- Difficult learning curve
- Missing event management features
Conclusion
SevenRooms is an all-in-one guest experience and management platform. It provides data-driven insights that can be valuable when managing and driving revenue in larger chains.
But, it’s not the simplest to use. Additionally, pricing is not transparent, and the training and onboarding process can be lengthy, to say the least.
If user-friendly event management software with a simplified onboarding process is more in line with the needs of your business, Perfect Venue may better suit your needs. Watch a demo or try it yourself to get started.
