Table reservation systems let restaurants fill seats and optimize floor space. This increases operational efficiency, improves the guest experience, and increases sales.
However, not all table management software is created equal.
Two popular reservation software options are Sevenrooms and Resy, both with their own unique feature sets, pricing, and capabilities.
To choose the best software for your restaurant reservations, use this SevenRooms vs Resy guide. We’ll compare their features, pros and cons, and pricing to highlight the best option for your unique restaurant reservation management needs.
What is a Table Management System?
Table management software, also known as reservation software, is software that organizes and optimizes restaurant reservations.
This increases operational efficiency and table turnover and improves the customer experience. Fast and effective service is always appreciated in the hospitality industry.
Common features you’ll find in table management software include:
- Accept reservations both online and offline
- Manage reservations and cancellations
- Point of sale (POS) software integration
- Accounting software
- Waitlist management
- Restaurant backend management features
- Guest data collection
- Kitchen and inventory management
- Reporting analytics
More advanced software includes advanced features. For example, some software include delivery or restaurant CRM software in their plans.
While managing a restaurant without table management software is possible, it’s a great addition for any restaurant that struggles to manage bookings manually. Optimizing seating and keeping the guest experience superior is also guaranteed to increase restaurant business and revenue.
SevenRooms vs Resy
With so many restaurant reservation management systems on the market, choosing the option worth your money can be a bit overwhelming.
So, let’s compare two popular table management system options: SevenRooms and Resy.
SevenRooms
SevenRooms table management software was created in 2011 by the SevenRooms company. It was backed by Amazon, PSG, Comcast, and Highgate, and has developed a good reputation and loyal online following.
According to SevenRooms, their software aims to empower seating, reservations, and guest management, all to increase engagement and improve guests' experiences at restaurants
As for its selling points, SevenRooms is a commission-free reservation system – a big plus, considering many reservation systems have a cover charge for every person making a reservation.
The software also prioritizes the customer experience and integrates data to improve customer acquisitions and retention. It also includes ordering and delivery software, a great feature to increase your customer base and income.
As a last highlight, SevenRooms can be integrated to manage other hospitality ventures like virtual events and entertainment venues.
Main features
Here are the main features SevenRooms users get with the table management system.
- Point of sale (POS) integration
- Open API
- Reservation management
- Table and restaurant floor management
- Waitlist management
- Guest data collection
- Business reporting analytics
- Responsive design
- Customer loyalty program
- Performance reports
- Mobile order and pay service
Pros
SevenRooms is often noted for being very user-friendly. The software and dashboard design is easy to understand and navigate, even for beginners.
The software company, which has been running for more than a decade, is also consistent with reservation updates.
Lastly, the SevenRooms system integrates other restaurant management into the software. Most notable are the marketing features, which allow users to automate some of their restaurant marketing.
Cons
While SevenRooms does update regularly, some users note the reservation system is not ahead of the curve, but rather only catching up. There are other systems with features that are ahead of reservation software trends.
The software API and integrations are also limited.
Pricing
SevenRooms has three pricing options: Essential, which is the basic plan; Growth, for mid-sized businesses; and Premium, for multi-location restaurants with lots of reservations. Prices for each are quoted individually.
There is also a free trial available for those who want to test-run the software.
Resy OS
Resy OS is a cloud-based table management system founded in 2014 by the Resy Network. While not as popular as SevenRooms, Resy has a small and loyal following.
Resy offers many common table management features that let users optimize reservations, including automated confirmations. The software also aims to capitalize on no-shows. It sends automated messages to customers when there are open seats.
The software is web-based and responsive, meaning your staff can work from multiple devices all across your restaurant. Diner insights and guest surveys also collect reporting analytics for data-driven management improvements.
Lastly, Resy OS comes with CRM software and events ticketing. You can use the software to improve marketing, improve customer relationships, and create more streams of income.
Main features
Here are the main software features that come with Resy OS:
- POS Integration
- CRM Software
- Open API
- Basic accounting software, including billing and invoicing
- Kitchen and inventory management
- Reservation and table management
- Waitlist management
- Loyalty programs
- Marketing features
- Reporting analytics
- Real-time reservation updates
Pros
Resy OS has a lot of advanced features, which could make the software hard to use. However many users report that the software’s user interface is simple and easy to understand.
Resy is also known for having great customer service. Support is helpful and fast, and there are multiple training options for new users.
Cons
Resy is not as well known as some other table reservation software, which limits software integrations. Some users also note that the software, while great in real-time and for same-day reservations, struggles a little when managing future reservations.
Pricing
Resy OS has three product tiers. First is Basic, which starts at $249 a month. Next is Pro, at $399. Last is Enterprise, for $899 a month. Resy also has a free version with very basic features.
Conclusion
While the Resy OS vs SevenRooms debate can go on forever, it’s more important to compare the features subjectively, to find the software with the right features for you.
Use this review to learn about SevenRooms and Resy’s main features and their pros and cons, and see which software is capable of meeting your restaurant’s needs and increasing revenue.
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