Mister A's Upgrades from Tripleseat to Deliver High-Quality Fine Dining, Boosting Bookings by 20%

Megan Royal
,
Director of Events
"We want guests to focus on the gathering and not the headache the planning process can be. Luckily, with Perfect Venue, we can provide this experience. Guests are amazed at how simple the planning process is now. So happy we made the switch!"

Previous challenges

  • Used Tripleseat for 3 years before switching to Perfect Venue
  • Lost emails frequently due to emails going to spam
  • Lacked the feature for guests to select their menu at their convenience
  • Had to chase guests for menu selections, which involved them typing out choices or calling to provide details

Impact of Perfect Venue

  • 20% increase in booked events
  • 50% decrease in time spent emailing guests
  • Guests can easily check boxes for their menu choicesβ€”a true game changer
  • Guests have complimented the overall planning process and can't believe it's that easy, which encourages repeat events
  • Uses the Mobile App all the time, huge time saver!
  • App makes it easier to respond to inquiries when on the go, can print BEOs from phone
  • About to have their busiest month ever a year after switching to Perfect Venue

Setup and Support Experience

  • Setup and migration were outstanding.
  • The team proactively checked in to ensure there were no issues and that the setup met our expectations.
  • Additional requests for the BEO setup were addressed and implemented on the same day.

About the venue

In a time where everything feels like a trend, Mister A’s Restaurant in San Diego remains a classic. Perched atop the Manchester Financial Building, it has been an iconic, fine dining establishment since opening in 1965.

Something fun and unique about our events program is since we are a staple in San Diego, we get to hear stories of generations that have held many events here throughout the past 60 years. Knowing that guests return because they can trust Mister A's and know they will be well taken care of. That is why a seamless events platform is so important. We want the guests to focus on the gathering and not the headache the planning process can be. Luckily, with Perfect Venue, we can provide this experience.

Customer Success Stories

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