Bacari Achieves Comprehensive Process Overhaul Across Multiple Locations with Perfect Venue

Eddie Segura
,
Event Coordinator
"From top to bottom - Perfect Venue has completely altered the way our team keeps track of events and communicates with guests and internally. We joke about how we did events without Perfect Venue for so long!"

Previous challenges

  • Multiple team members communicating with guests via email and uploading multiple attachments to every inquiry and copy and pasting a standard response was time-consuming.
  • Would compile β€˜briefs’ for events based on memory and deep diving intoΒ email threads creating many errors and lost information.

Impact of Perfect Venue

  • Email templates have been a game changer, solving the issue of responding to emails quickly.
  • Perfect Venue completely transformed how the team stores and track events data, communicates with guests and among themselves, and provide consistent, timely information.
  • Notes feature helps the team keep track of small details and conversations that occur in person or over the phone so no information is lost.

Setup and Support Experience

About the venue

Something special about Bacari is that we have locations all over the Los Angeles area, and each store is its own and has it’s own pricing based on location - so when we say we have something for everyone, we mean we have something for everyone, anywhere in LA! There’s a Bacari within 30 minutes of almost everyΒ neighborhood - that’s really unique as far as restaurants go, unless it’s a chain! Perfect Venue helps us easily transfer information for guests from location to location, depending on what they’re looking for and which location is more convenient to them!

All of our venues are slightly different, but intended to feel like cozy, communal spaces. Our events range from standard reservations with a set menu of up to 24 guests, to a variety of semi- and fully-private options across all of our locations. We really have something for every group size and budget!

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Customer Success Stories

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