Uptown Glencoe

Emily Rubin
Director of Business Development & Events

Tell us about your venue

Brought to you by the founders of Hometown Coffee & Juice and located directly above the Glencoe location, this cozy, lounge-style event space is the perfect place to host your next milestone birthday party, luncheon, corporate meeting, bridal shower, charity gala and much more.

How did you previously manage events?

Perfect Venue took all the stress and disorganization out of organizing our book of event business. We have tried almost every software out there (including Planning Pod, Honeybook and Tripleseat), and Perfect Venue's interface, ease of use, and client-first-mentality knocks every other platform out of the water. I particularly love how SIMPLE it is, yet they have somehow thought of everything a venue would need to smoothly run an event. There is no noise in their product, just effective features. Being able to communicate effectively with FOH and BOH is essential to a smooth event, and Perfect Venue just gets it -- the notes copying over into the Staff BEO and the full menu being customizable is just genius. Their internal team is so good at helping with integration, and once I gave them my spreadsheet record of all past events, they literally had it uploaded same day. Same with our menus -- they uploaded all of those for me and even took it to the next level by making recommendations to build it to work most seamlessly with PV. I literally cannot say enough great things about them. It sounds funny, but I wake up looking forward to log in to Perfect Venue everyday. It is so EASY.

How has Perfect Venue helped your process?

My life is forever CHANGED with Perfect Venue. It is the holy grail of software for managing events. It has everything I need, and none of the noise. The way it allows me to communicate with BOH is like never before, and I specifically love how all of my notes instantly update globally. From a customer perspective, I can build a quote within 30 seconds, which allows me to stay acutely on top of booking new event business quickly. I love the text messages that I get when someone inquires — it totally gamifies the experience!

Has your event revenue increased since using Perfect Venue?

We have doubled our event revenue since switching to Perfect Venue year-over-year. Some of the factors I believe have contributed to this are getting a text notification for new leads so we can reply instantly, having beautiful and easy to read emails for guests and proposals that allow them to make their own selections for choices and add-ons, which increases our upsells.

How was the setup and migration process?

Switching to Perfect Venue from Tripleseat and Honeybook (we had used both platforms previously) could not have gone more smoothly. Once I organized our records in their easy-to-understand google sheet, their amazing customer success team uploaded my records into Perfect Venue later that day. I love that all my reporting is accurate from the billing details that carried over from our former software. Also, it was amazing that all the previous events still showed up on our historical calendar. This way I can track trends year-over-year, which was very important to us as a newer venue.

What’s your favorite Perfect Venue feature?

The calendar is outstanding, and my whole team loves the way you can toggle on and off events by stage. I love the customer experience the most — other platforms made the email experience SO awful for the customer, and Perfect Venue makes everything look sleek and organized from the eyes of our event hosts.

What integrations do you use and how do they help you?

Anything else you want to share?

Anything else you want to share?

This is the best software I have EVER used. I came from the tech world, and PV just really gets it. You understand your customer, and more importantly, you understand your customer’s customer :)

What’s something fun and unique about your events program?

We are located above a coffee shop, run by our same owners, Julie & Lou! It is amazing that lots of our event business originates from word-of-mouth and referrals on our patio and in our all day café!

What’s your most popular package or menu item?

Our “Bountiful Brunch Buffet” is by far the most popular package. It is perfect for showers, Mitzvah brunches, corporate meetings, and really any event under the sun. Hosts love the optionality within the package, and Perfect Venue even allows them to choose menu selections directly on the proposal I create for them to save time.

More Customer Success Stories

GERTIE

Brooklyn, NY

A fun Brooklyn venue known for its versatility and charm, perfect for creating unforgettable moments. With Gertie's versatile event spaces, we are eager to collaborate with you to meet your specific needs, ensuring your event is a perfect fit. Our venue offers flexibility for both partial and full buyouts, accommodating anything from intimate gatherings to grand celebrations. We offer riffs on NY deli sandwiches turned sliders, sides, big salads, relish trays and tons of options for stationary bites. Additionally, GERTIE offers bountiful family-style shared menus for both brunch and dinner events.

Read more

The Great American Music Hall

San Francisco, CA

The Great American Music Hall is a historic music venue in San Francisco, offering a unique and iconic setting for private events, from corporate gatherings to weddings. With full-service event planning, in-house catering, and live music capabilities, we create unforgettable experiences tailored to your needs

Read more

Uptown Glencoe

Chicago, IL

Brought to you by the founders of Hometown Coffee & Juice and located directly above the Glencoe location, this cozy, lounge-style event space is the perfect place to host your next milestone birthday party, luncheon, corporate meeting, bridal shower, charity gala and much more.

Read more
Get started with Perfect Venue for free
Get Started

Want a taste test?

Book a Personalized Demo

Or contact us at 415-906-4190 or hello@perfectvenue.com with any questions you may have.