Uptown Glencoe Doubles Year-Over-Year Revenue After Switching from Tripleseat to Perfect Venue

Emily Rubin
,
Director of Business Development & Events
"We have doubled our event revenue since switching to Perfect Venue year-over-year. This is the best software I have EVER used. They understand their customer, and more importantly, they understand their customer’s customer."

Previous challenges

  • Tested several platforms (Planning Pod, Honeybook, Tripleseat)
  • Found other platforms to be overly complicated and not user-friendly

Impact of Perfect Venue

  • Ultimate event management softwareβ€”everything I need, no noise
  • Doubled event revenue YoY via instant notifications, sleek emails, and upsell-friendly proposals
  • Enables seamless BOH communication with instant, global note updates
  • Allows building quotes in 30 seconds; text alerts gamify lead response
  • Customer support outshines competitors with same-day resolutions and proactive updates
  • Outstanding calendar features let us toggle events by stage
  • Delivers a superior, organized customer email experience for event hosts

Setup and Support Experience

  • Switching from Tripleseat and Honeybook to Perfect Venue was seamless
  • Organized records via an easy Google Sheet; customer success uploaded them the same day
  • Billing details transferred accurately for reliable reporting
  • Historical calendar displays all previous events
  • Enables year-over-year trend tracking, vital for our new venue

About the venue

Brought to you by the founders of Hometown Coffee & Juice and located directly above the Glencoe location, this cozy, lounge-style event space is the perfect place to host your next milestone birthday party, luncheon, corporate meeting, bridal shower, charity gala and much more.

We are located above a coffee shop, run by our same owners, Julie & Lou! It is amazing that lots of our event business originates from word-of-mouth and referrals on our patio and in our all day cafΓ©!

Our β€œBountiful Brunch Buffet” is by far the most popular package. It is perfect for showers, Mitzvah brunches, corporate meetings, and really any event under the sun. Hosts love the optionality within the package, and Perfect Venue even allows them to choose menu selections directly on the proposal I create for them to save time.

Customer Success Stories

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